Frequently Asked Questions

What credit cards are accepted at Great Tickets?

For your convenience we accept all major credit cards including Discover, American Express, Visa, and MasterCard.

How do I know my credit card and personal information are secure?

Your personal information is protected by an industry-leading security system. We respect your privacy so we never share any of your personal information with anyone.

When do I receive confirmation for my tickets purchased over the internet?

Within 24 hours. Orders placed over the weekend are confirmed on Monday. Tickets are subject to availability. If the tickets you order are no longer available we will make every attempt to find comparable tickets in the same price range. We will not substitute tickets without your approval.

How will my tickets be delivered?

All tickets are shipped via FedEx. FedEx offers the most sophisticated, state-of-the-art tracking system in the industry and same-day pick-up is available if needed. Unless a signature release is on file with FedEx, to ensure safety, verifiable delivery of your tickets with a signature is required at time of delivery. No delivery to P.O. boxes. You may also pick up your tickets at your local FedEx Station.

When will I get my tickets?

FedEx offers a number of options from which you may choose. In stock ready-to-ship tickets ordered Monday through Friday before 2:00PM Eastern Time are delivered on the following schedule:

*Two Business Day Shipping - Within two business days

*Standard Overnight Delivery - Next business day by 5:00PM

*Priority Next Morning Delivery - Next business day by 12:00PM

*Saturday Priority Delivery - Following Saturday by 12:OOPM

When your order is confirmed we will inform you as to whether your tickets are ready for immediate shipment. If your tickets are not in stock and thus not available for immediate shipment, they will be delivered by the method chosen by you as soon as they can be shipped.

What happens if I don't receive my tickets on time?

Great Tickets guarantees on-time delivery of your tickets. All our tickets are shipped via FedEx to allow for same-day pick-up if needed. If your tickets are ever late for any reason due to an error on our part you will be refunded double the purchase price of your tickets.

How do I know my tickets are authentic?

We only do business with those who comply with the Great Tickets' standards of excellence. Tickets purchased through Great Tickets always come with a double your money back guarantee of authenticity.

How do I pick up tickets purchased on the same day the event is held?

Call Great Tickets to guarantee delivery of same-day tickets or tickets purchased 24 to 72 hours prior to an event. We can usually hold tickets at the Will Call window at most venues when last-minute tickets are purchased by our customers. For added peace of mind you will be given a 24 hour emergency number at the end of your transaction.

Are there any other fees or charges I need to know about?

Absolutely not. We only charge you for the price of the ticket plus shipping costs. You will never see a deceptive hidden fee from Great Tickets.

What happens if my event is cancelled?

If your event is cancelled for any reason other than an act of God (rain, flood, storm, etc.) Great Tickets will refund 100% of the purchase price of your tickets - including shipping - if the tickets are returned within 45 days of the cancellation.

What happens if my event is postponed?

Tickets to postponed events will be honored at the rescheduled time. Great Tickets will make every effort to resell your tickets if you are unable to attend the event at the rescheduled time. We will work to get the best possible price for your tickets. You receive 100% of the purchase price of the tickets if your tickets sell.

Is it possible to get premium tickets to sold-out events?

Absolutely. We specialize in finding premium hard-to-find tickets to sold-out events. If you cannot find the tickets you want for any event give us a call. We will exhaust every resource at our disposal to try to obtain those tickets for you.

Does Great Tickets offer gift certificates?

Yes. We offer gift certificates in any denomination. Give us a call and we can estimate the cost of premium tickets in the market in which they will be used.

Relax and enjoy the show. And thanks for using Great Tickets!